Dealing with Divas is the must-have manual for celebrity personal assistants or anyone interested in joining the demanding profession. Jam-packed with helpful tips, humorous true stories, and thoughtful reflections that will prove indispensable for any service worker, Dealing with Divas is a no-nonsense book about surviving the uproarious and trying role of the celebrity support system. Seasoned celebrity personal assistant Shelley Anderson delivers her unique L.A.R.K. method for helping assistants and other service personnel navigate a challenging world where the customer, however unreasonable, is always right. She shares tools for not just surviving, but thriving in a hectic, twenty-four-hour work environment with the most demanding bosses. Dealing with Divas offers up a career-transforming perspective on life as an assistant to the rich and famous. Learn ways to change your thought patterns, focus on getting the job done, and not to take things personally. As an added bonus, the book includes intriguing letters and witty and insightful responses from Anderson's popular advice column, "Miss Know It All". From dealing with opera singers' sore throats to managing home repairs for superstar writers, Anderson shares all the lessons learned during her long, successful, and rewarding career.