MAKING IT HAPPEN What qualities define a leader? How do individuals gain positions of leader-ship? The former Director of Educational Services and Director of Sales for the Zig Ziglar Corporation has worked with scores of business and education leaders over the years.Concise and succinct, Bob Alexander provides a simple, practical solution to some serious challenges faced by leaders on a daily basis in all walks of life.Alexander believes that leaders cannot expect results from others if they are unwilling to produce results themselves. Leaders must set an example for others and maintain a critical matrix of leadership tools. Making It Happen highlights these two requirements for leadership success and provides readers with a roadmap for achievement.Executives and managers who want to improve their organizations' ability to work together and be more productive will find solutions in Alexander's book. He recognizes the special niche held by operational managers who must lead, manage, and inspire daily performance and accomplishment in others.